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Legal Terms and Your Account Rights

When you open an account with pohonemas, these legal terms define how we operate together — what we can offer, what you can expect, and where availability depends on local law and eligible regions in Indonesia.

Account rights explainedDANA, OVO, GoPay scopeData retention policyCookie and consent termsJurisdiction-dependent access
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pohonemas Legal Terms and Your Account Rights
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Reach Us for Legal and Account Queries

For any question about your account rights, these legal terms, or a payment dispute involving DANA, OVO, or GoPay, our support team is the right first contact. Have your wallet reference number or account ID ready — it speeds up every review. Players in Jakarta and Surabaya can reach us through the same channels as anywhere else in Indonesia; there is no regional queue.

Live Chat Support Open the live chat window from your account dashboard. Available around the clock, this is the fastest path to reach someone who can look up your account, check a wallet transaction reference, and escalate to our compliance desk if needed.
Email for Legal Matters Send your legal or policy enquiry to our support email, available on the contact page inside your account. Include your account ID, the transaction date, and your DANA, OVO, or GoPay reference number. We aim to respond within one business day.
Account Help Centre Our help centre covers the most common account, payment, and policy questions. If you want to request a copy of your data, update your consent preferences, or understand how your wallet information is stored, the help centre is the right starting point.
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How We Protect Your Account and Data

Your account data and wallet information are handled with care. We use SSL encryption on every connection between your device and our servers, meaning your OTP confirmation, account PIN, and wallet credentials are never transmitted in plain text. We retain transaction records for the period required by our operational policy, and you can request a summary of what we hold by contacting support with your account ID. Consent preferences — including cookie settings — can be updated at any time from your account settings page.

SSL Encryption

Every session on pohonemas runs over SSL. That covers your login OTP, your DANA or OVO deposit confirmation, and any personal details you submit. No data moves between your device and our platform without that encryption layer active.

Cookie Policy

We use cookies to keep your session active, remember your language preference, and measure which pages are visited most. You can manage or withdraw cookie consent from the settings panel in your account.

Account Data Retention

We keep your account records, including wallet transaction logs for DANA, OVO, and GoPay deposits, for as long as your account remains active and for a period afterwards as required by our operational obligations.

Who Handles Your Data

Your account information is handled internally by our operations team. We do not sell account data to third parties.

Requesting Data Changes

If you believe personal information we hold is inaccurate, send a correction request through live chat or support email with your account ID.

Account Security Steps

We recommend keeping your account login separate from your DANA, OVO, or GoPay PIN. Enable OTP verification in your account settings for an additional layer of access control.

Frequently Asked Legal Questions

These are the questions we hear most often about account rights, data handling, and how our legal terms apply to your use of pohonemas. If your question is not covered here, reach out through live chat or the support email listed on your account page.

These terms apply to anyone who opens an account and accesses pohonemas, regardless of which device or payment method they use. Availability depends on local law and eligible regions — it is your responsibility to confirm access is permitted under the rules that apply where you are located in Indonesia.

Access depends on local law and is available where local law permits. We support DANA, OVO, and GoPay for account funding, which are widely used across Indonesia. Before opening an account, confirm that online gaming platforms are accessible under the regulations applicable to your region.

Contact support via live chat with your wallet reference number and the transaction date. We cross-check our internal ledger against the wallet-side confirmation record. Most disputes are resolved once both records are reviewed together. Have your account ID and wallet app screenshot ready to speed up the process.

We store account registration details, login records, and wallet transaction logs covering DANA, OVO, and GoPay deposits and withdrawals. Data is retained while your account is active and for an operational period afterwards. You can request a summary of what we hold by contacting support with your account ID.

Send a request via live chat or support email, including your account ID and the specific detail you want corrected or removed. We review the request and confirm the outcome in writing. Deletion requests for transaction logs may be limited where those records are required for operational or dispute purposes.

Cookies keep your session active, store language and display preferences, and help us understand which pages are visited most. You can update consent preferences from your account settings at any time. Functional cookies tied to login and session management remain active to keep your account accessible — turning them off affects how the platform works for you.

We publish the revised terms on this page with the effective date noted. Continued use of your account after that date means you accept the updated terms. We do not apply changes retroactively to completed wallet transactions. If you disagree with a change, contact support before continuing to use your account.

We do not sell account data. Payment information passes through DANA, OVO, or GoPay under their own respective terms, which cover that leg of the transaction. Our team accesses account records only for operational purposes such as identity verification, dispute resolution, and security reviews.

Contact support via live chat or email to request account closure. Once closed, we retain transaction records for the operationally required period and then remove non-essential personal data. You will receive written confirmation of the closure and a note on which records are retained and why.

Reach out through the live chat on your account dashboard or send a detailed email via the support contact page. Include your account ID and a clear description of your concern. For matters that need escalation, our support team can refer your query to our compliance desk for a more detailed review.

Related pages

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