Reference

How pohonemas Handles Your Account Data

Your account information — from your registered e-wallet to your login activity — stays within pohonemas systems and is never sold to third parties.

DANA, OVO, GoPay wallet data protectedNo data sold to third partiesAccount deletion available on requestSSL-secured data transmissionIndonesia-eligible accounts covered
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pohonemas How pohonemas Handles Your Account Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

pohonemas uses SSL encryption across all account activity — from the moment you enter your mobile number at registration through every deposit you make via DANA, OVO, or GoPay. Our data handling practices are built around minimising what we collect and protecting what we store. Account security, cookie use, data retention, and your right to access or remove your information are each covered below.

SSL Data Encryption

Every page within your pohonemas account session is transmitted over SSL. This applies to login, deposit initiation, and account settings. Your DANA, OVO, or GoPay wallet details are never exposed in plain text at any point in the transfer chain.

Cookie Use

We use session cookies to keep you logged in across pages and to remember your deposit method preference — for example, whether you last used DANA or GoPay. Cookies do not store your full wallet credentials.

Account Security

Your account is protected by a login OTP sent to your registered mobile number each time a new device or location is detected.

Data Retention

We retain your account data for as long as your account is active. If you close your account, we keep the minimum records required under applicable regulation in Indonesia, then delete the rest.

Who Can Access Your Data

Your personal data is accessible only to pohonemas staff who need it to operate your account — support agents handling your queries, the payments team processing your e-wallet transactions, and the security team monitoring for irregular activity.

Requesting Changes

You can request a correction to your registered name, mobile number, or linked e-wallet at any time. Submit the request through live chat or the help form.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have a question about your account data, want to review what we hold, or need to request a correction or deletion, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, by email, or through the dedicated help form. We aim to respond to all data-related requests within a reasonable timeframe. Account holders in Indonesia can also verify their e-wallet registration status — DANA, OVO, or GoPay — through the same support path if a discrepancy appears on their profile.

Live Chat Access live chat directly from your pohonemas account dashboard. Our support team handles data queries, account verification questions, and e-wallet registration concerns. Available around the clock for account holders in eligible Indonesia regions.
Email Support Send your data request — whether a correction, a copy of your stored information, or a deletion request — to our support email. Include your registered mobile number or the e-wallet you use (DANA, OVO, or GoPay) so we can locate your account quickly.
Help Form Use the help form inside your account settings to submit a formal privacy request. Select the 'Account Data' category, describe your request clearly, and we will follow up via your registered contact. This is the most direct path for deletion or data-access requests.

Common Questions About Your Data on pohonemas

These questions come up regularly from account holders who want to understand exactly how their information is handled. If your question is not covered here, reach us via live chat or the help form inside your account dashboard.

We collect your registered name, email, mobile number, and the e-wallet you link — DANA, OVO, or GoPay. We also collect technical session data automatically, including your device type and IP address, to secure your account and process deposits.

Yes. Payment details linked to DANA, OVO, or GoPay are transmitted via SSL-encrypted channels and are never stored in plain text on our servers. Our payments team processes wallet data only as needed to complete your deposit or withdrawal.

No. We do not sell, rent, or trade your personal data. It is used only to run your account, process e-wallet transactions, respond to support requests, and meet any obligations under applicable regulation in Indonesia for eligible regions.

Submit a data-access request through the help form in your account settings — select 'Account Data' as the category. Include your registered mobile number so we can locate your records quickly. We will send a copy to your registered contact.

Yes. Request deletion through live chat or the help form. We verify your identity via an OTP to your registered mobile number first, then process the removal. Minimum records required under applicable local regulation in Indonesia are retained; everything else is deleted.

We use session cookies to keep you logged in and remember your last deposit method — for example, DANA or GoPay. They do not store full wallet credentials. Clear them any time through your mobile browser settings; note that clearing them will end your active session.

Every login from a new device or location triggers an OTP to your registered mobile number. Suspicious activity locks your account automatically and sends an alert to your contact. Changing your password or linked e-wallet also requires OTP confirmation.

Once you close your account, we retain only the minimum records required under applicable regulation in Indonesia — typically transaction records linked to your DANA, OVO, or GoPay activity for the period local law specifies. All other data is deleted after that period.

Only staff who need it to operate your account: support agents handling your queries, the payments team processing your e-wallet transactions, and the security team monitoring for irregular activity. Access is role-based and logged internally.

Yes. We communicate policy updates through the contact method on your account — either your registered email or a notice inside your account dashboard. We do not change how your data is used without giving you prior notice and a chance to review the update.

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